Unmatched Customer Service
We believe that customer service is the cornerstone to our business. It is our goal to provide accurate information, exceptional response time and continued communication with our customers throughout their entire project. Whether we are completing a simple same-day repair or a complete exterior renovation to your home, we will be there to assist you every step of the way.
We understand that home repairs can be a significant undertaking. Not only is your home a valued investment, you want to preserve its curb appeal and value for years to come. Our customer service representatives will work closely with you throughout the entire process to provide you with updates, arrival times, project status and estimated completion for your project.
- FREE Inspection & Estimate Request Received
- Technician Scheduled – Customer Contacted to Confirm Date & Time
- Complete Inspection & Estimate Prepared
- Same-Day Service? Estimate Approved and Repair Completed
- Full Replacement/Estimate Approved?
- If An Insurance Claim – Insurance Company Contacted
- Contract Signed
- Customer Notified of Project Start Date/Scheduling
- Prompt & Timely Arrival by Installation Crew
- Contact by Project Manager/Sales Rep – Timeline Provided for Completion
- Completion of Project
- Project Cleanup
- Contact by Project Manager/Sales Rep – Complete Walk Through
- Customer Service Contact – Satisfaction Guarantee
- Final Payment
- Warranty Provided